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Tri-County Regional School Board Technology Services

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Welcome to the Tri-County Regional School Board Technology Services website!
 

 Procedures

 
  
  

Entering a Technology Work Order

 

•    Using your TCRSB email account, send an email to tcsupport@rt.ednet.ns.ca (the address is listed in the Global directory as Technology Work Order)

 

•    Type the school acronym in the subject line, a brief description of the issue and the room number (if applicable)

 

•    In the body of the message include as much detail as possible about the issue, steps taken to resolve, location of PC, etc.  Click send.

 

Notes:

 

Use your own email address to place work orders to facilitate proper communication in cases where more information is required.  If you cannot access your account then have someone submit on your behalf

 

A work order is required for all work requests

 

ONE WORK REQUEST PER EMAIL

 

The email should contain ONLY information that will assist with resolving the issue. Extra comments are not necessary (ie: still does not work, fix ASAP)

 

Emails are generated automatically by the system when the work order has been submitted and when it has been resolved. There is no need to reply with Thank you as this only re-opens the work order and causes delays in the process

 

Emails or spoken requests to IT staff do not replace a work order and are not guaranteed to be addressed

 

If more information was requested by the IT Department and there has not been a repsonse from the requestor within 5 days, the work order will be closed.

 

The work order system is to resolve technical issues, it is not a medium to be used for asking questions to IT staff. All work orders go to the Manager of Technology and assigned from there.

 

Please attempt to resolve the problem before submitting a work order (ie. check all connections). Some issues can be resolved by contacting the Help Desk (^5815), if you do not receive an answer, please leave a message.  The Help Desk is also responsible for maintaining all of the Board's Servers, as well as supporting workstations and staff at the Board Office.

  
Email tcrsb@rt.ednet.ns.ca for Powerschool related work requests
 

 Did You Know...?

 
  
  
TCRSB or EDnet will never ask for your password via e-mail, do not respond to any e-mail asking for your password or personal information unless you have confirmed with the sender beforehand.
 

 Technology Policies, Forms, and Stuff

 
  
  
  
Folder: Guidelines and Procedures
  
11/12/2009 9:34 AM
860 Personal  Use of Regional Technology.pdf
  
10/7/2008 9:02 AM
861 Network Access and Use.pdf
  
10/7/2008 9:02 AM
Technology Work Requests -  How To for Schools.pdf
  
8/7/2013 3:31 PM
USE OF PERSONAL TECHNOLOGY IN SCHOOLS and OFFICES - 2010.pdf
  
1/20/2014 11:56 AM
 
 
 

 Educational Links

 
 Historica-Dominion Institute
 Hinterland Who's Who
 TeacherTube
 Teachers.tv
 How Stuff Works
 SchoolTube
 Edublogs.tv
 Internet Safety info for Parents
 EBSCOhost
 

 Quick Links

 
  Microsoft Office 2010 Tutorial
  Learning Resources and Technology
  TCRSB Technology Help
  Student webmail
  Staff webmail
  Webmail administration
  Technology Intranet
  Canadian Copyright Act
  Bias Assessment